FAQs

If you do not find the answer to your question here please contact us at training@ph.co.nz or 03 477 9923.

What is a webinar?
What equipment do I need to attend a webinar?
How many of our team can attend a webinar?
How do I register for a webinar course?
When do course registration close?
Can I ask questions in a webinar?
What do I need to install on my computer or device?
What should I do to prepare for attending the webinar?
What should I check if I can't connect to the webinar?
How does the sound work?
How do I know where to access the webinar?
What do I do if I have registered but not received a link to the webinar?
What if I can't find the e-mail containing the link to the course?
Can I have a recording of the webinar?
Can I have a copy of the course material?

What is a webinar?

A webinar is an online training course delivered right to your computer or internet capable device. Webinars are either real time or recorded for playback at a later date if you cannot attend at the time the webinar is presented.

What equipment do I need to attend a webinar?

You will need a good internet connection, preferably broadband, a computer or mobile device such as a tablet or smart phone and some speakers or headphones. A computer less than five years old should work fine.

For more detailed requirements please refer to the "Attending a Webinar, What are the system requirements for attending a webinar?" on this web page: http://www.gotomeeting.com/fec/webinar/webinar_support#

How many of our team can attend a webinar?

Each registration entitles one link for one screen and each registered attendee will receive a link to the webinar at the e-mail address supplied on the registration form. Multiple locations will require multiple registrations. It is up to you to determine how many people you have in front of each screen and accordingly how many registrations are appropriate.

If we are asked to verify attendance we can only do so for the registered person.
Note: From time to time we will offer specials and discounts only to those who have previously registered for a webinar.

How do I register for a webinar course?

We will advertise our course by sending out an e-mail to our regular attendees and using our website. There will be a link to the webinar booking page for you to register for the course. From there you select the webinar and fill in your details. You can pay by credit card or direct debit.

When do registrations close?

Webinar registration closes at 9:00am the day of the webinar. Workshops and other events that are presented "live" close two days before the course starts.

Can I ask questions in a webinar?

You can ask questions during the webinar by typing messages into the chat screen. If you want to review any of the questions and answers then refer to the recording of the webinar. The presenter can also ask questions and poll the audience.

What do I need to install on my computer or device?

We use Citrix GoToWebinar to present the webinars. The software will automatically download and install the first time you join a webinar and will be updated, if needed, automatically as you join future courses.

You can run this test to see if the webinar connection will work on your device at this link: http://www.gotomeeting.com/wizard

If you would like to know more detail about GoToWebinar including the system requirements then visit the Citrix site here: http://www.gotomeeting.com/fec/webinar/webinar_support#

What should I do to prepare for attending the webinar?

You should do the following to get the most from the webinar:

• When you receive the e-mailed link put the webinar in your diary/calendar so you are not double booked and can get ready access to the link via reminders.
• The day before the webinar you should double check you have the link to the webinar and any necessary course material, which will have been e-mailed to you 24 hours before the webinar.
• Review the course material.
• Be ready at least 15 minutes before the webinar starts so you can test the connection. At this stage you should be able to view the first webinar slide and hear a message from GoToMeeting.
• Use earphones if you do not have speakers or are in an open plan environment.
• Switch off your e-mail notifications and any other distractions.

What should I check if I can't connect to the webinar?

Citrix GoToWebinar works well on corporate and non corporate networks, however you may need to configure your firewall to allow GoToWebinar connections. This link has details on how to do this: http://support.citrixonline.com/GoToMeeting/help_files/GTM120001

Internet Explorer - go to Tools: Internet Options: Security and select 'Trusted Sites'.
Click on the button marked 'Sites' and add https://www.gotomeeting.com.
Close the browser and try connecting again to the webinar using the link in the e-mail.

We load up the webinar slides approximately half an hour before the webinar, so if you log in after then you should be able to see the first slide.

How does the sound work?

Your computer speakers or headphone are used for the webinar audio. You can test your audio setup right-click the GoToMeeting system tray icon and select Preferences, then select Audio and choose the devices you want to test from the drop-down menus. We undertake a sound check approximately half an hour before the webinar and check everything is working at our end.

How do I know where to access the webinar?

A link, unique to you for the course, will be sent out in advance for you to use when the course is presented. This is why it is important that the correct attendee e-mail address is used when filling in the registration form. We recommend you add the webinar date and time to your calendar when you receive the GoToWebinar link so you do not miss the course.

What do I do if I have registered but not received a link to the webinar?

You should receive an email with your link to the live webinar within a few minutes of registering online. Please add this to your calendar The link is e-mailed to the address that was entered on our registration page. If you had someone else register you for the course then it is possible that the link was sent to their address. If this is the case then that person should forward the link to you. The e-mail could have been blocked by your anti-spam system or it may be in your Junk Mail folder.

If you have had not received any correspondence from Polson Higgs training within a few days of registering then you may have used an incorrect e-mail address when registering or the person who booked the webinar for you did not use your e-mail address.

If any of the above apply to you then please contact training@ph.co.nz for assistance.

What if I can't find the e-mail containing the link to the course?

The link will be in the reminder that you should have saved to your calendar. If you did not save the reminder then we can re-send you a link by request.

Please contact training@ph.co.nz for assistance.

Can I have a recording of the webinar?

Yes, all registered attendees can watch a recording of the webinar which is very useful should you not be able to watch the course live or wish to revisit any part. Recordings are viewable for 60 days after the webinar.

DVD copies are available for registered attendees for $25 including GST.

If you did not register for the course then you can still have access to the recordings by choosing the Webinar Recording link on the Training page where you can choose the webinar and purchase the recording and course material online.

Can I have a copy of the course material?

We will supply a copy of the course material to registered attendees via e-mail approximately 24 hours before the start of the webinar.

For further information, please contact training@ph.co.nz